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可量化的效果
来自 15,000+ 家客户
50%+
首响时间提升
3×
座席人均产能
+42%
客户满意度提升
-55%
平均处理时长
选 Nexus 的三个理由
全渠道，一个工作区
- • 10+ 渠道汇入统一收件箱
- • 座席无需在多套系统间切换
- • 跨渠道延续会话，档案完整保留
座席 + Copilot，效率倍增
- • 回复自动起草，知识随对话浮现
- • 摘要、打标与质检自动完成
- • 靠 AI 提效扩容，不增编制
服务 + 营销，一体运营
- • 会话中完成推荐、订单查询与支付
- • 互动数据回流标签，驱动精准触达
- • 服务体系从成本中心变为营收引擎
联络所需, Nexus 一体覆盖
AI 接待，人工兜底，中间不断线
Agents
了解详情- 全渠道统一接待，网页 / 微信 / 工单 / WhatsApp 一套配置
- 不止应答，查单、改址、退款在对话内直接办结
- 判断情绪与风险主动预警，复杂需求自动升级人工
AI Copilot
- 回复自动起草，结合知识库一键成文、口径一致
- 知识自动检索，相关资料实时推送，无需切屏翻找
- 摘要自动生成 + 下一步行动建议，收尾不遗漏
效果可量化，结果可复现
有 Nexus 之后
- 每一步都保留完整上下文：对话随客户流转，接手即知全貌。
- 用 AI 扩容，无需扩招：AI 扛下重复咨询，业务翻倍不加人。
- 服务 + 营销，统一运营：一份数据两用，对话即增长机会。
- AI 前置解决，人工无缝接手：AI 先处理，复杂情况平滑转人工。
没有 Nexus 之前
- 交接时客户上下文丢失：每换一个人，客户就得重讲一遍。
- 扩容 = 增加人员编制：量一涨只能加人，成本水涨船高。
- 服务与营销完全分离：两套数据不互通，体验割裂、机会流失。
- 机器人让客户更沮丧：只会固定话术，绕半天还得找人工。
没有 Nexus 之前
- 交接时客户上下文丢失：每换一个人，客户就得重讲一遍。
- 扩容 = 增加人员编制：量一涨只能加人，成本水涨船高。
- 服务与营销完全分离：两套数据不互通，体验割裂、机会流失。
- 机器人让客户更沮丧：只会固定话术，绕半天还得找人工。
有 Nexus 之后
- 每一步都保留完整上下文：对话随客户流转，接手即知全貌。
- 用 AI 扩容，无需扩招：AI 扛下重复咨询，业务翻倍不加人。
- 服务 + 营销，统一运营：一份数据两用，对话即增长机会。
- AI 前置解决，人工无缝接手：AI 先处理，复杂情况平滑转人工。
上线之后，他们的数字变了
50%
满意度提高
45%+
人工成本节省
14%
客服响应效率提升
25%+
满意度提高
70%
独立解决率
50%+
满意度提高
50%
满意度提高
45%+
人工成本节省
14%
客服响应效率提升
25%+
满意度提高
70%
独立解决率
50%+
满意度提高
